BDC Agent

UpAuto; Toronto; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

UpAuto in Toronto is seeking a BDC Agent to join our dealership team. You will be the friendly voice handling service bookings, follow-ups, and customer inquiries to ensure an exceptional automotive service experience.

Responsibilities include outbound/inbound calls, appointment scheduling, and collaborating across six dealership service departments. A background in CRM and MS Office supports strong organizational and multitasking skills in a fast-paced setting.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Self-motivated with a positive attitude and a team-oriented mindset.
• Strong organizational abilities and attention to detail.
• Experience in customer service or sales, preferably in the automotive industry.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• High school diploma or equivalent; additional education or training in business or automotive services is a plus.

Responsibilities

• Engage with customers by outbound calls to remind them of service due dates and schedule maintenance.
• Respond to inbound calls from customers to book service appointments.
• Conduct customer satisfaction calls after appointments to ensure high guest satisfaction.
• Listen to customer descriptions of vehicle symptoms, review maintenance records, and book appointments using CRM and Dealership Management systems.
• Respond to email appointment requests from online booking systems.
• Communicate professionally with customers via phone, email and text.
• Check voicemails and return customer appointment calls promptly.
• Inform customers of safety recall campaigns relevant to their vehicles.
• Support special service and sales campaigns as directed.

Skills

Customer service

Verbal communication

Team player

Multitasking

Automotive industry experience

CRM software proficiency

Organizational skills

Education

High school diploma or equivalent

Additional business or automotive training

Tools

CRM software

Microsoft Office

Job description

Exciting Opportunityfor a BDC Agent at UpAuto!

Are you a skilled BDCAgent eager to enhance your career in a dynamic dealershipsetting? UpAuto is seeking an enthusiastic and customer-focused individual tojoin our team in Toronto.

As the friendly andprofessional voice of our UpAuto dealerships, you’ll play a key role in delivering award-winning customer service, both before and after in-storeappointments. If you’re passionate about creating exceptional customerexperiences and are committed to advancing your career in the automotiveindustry, this role offers the perfect platform to grow and succeed.

Take the next stepin your journey with UpAuto—where exceptional service meets limitless careerpotential!

JobDuties:

Reportingto the BDC Team Lead, you will be responsible for engaging with customers,scheduling service appointments, following up on service inquiries, andensuring a seamless and exceptional customer service experience across UpAuto’s6 car dealership service departments.

• Conduct outbound calls tocustomers to remind them when they are due for service and scheduletheir recommended maintenance appointment
• Respond to inbound calls fromcustomers to book service appointments
• Conduct customer satisfactioncalls after appointments are completed and ensure high guest satisfactionstandards
• Listen carefully to customer’sdescription of vehicle symptoms, clarifying description of problems,checking vehicle maintenance records and examining service schedules tocorrectly book the appointment, using Dealership Management and CRMsoftware
• Respond to email appointmentrequests generated through on-line booking systems
• Communicate in a professionalmanner with customers via phone, email and text
• Continuously check voicemailsand return customer appointment calls
• Contact outbound calls informcustomers of safety recall campaigns relevant to their vehicles
• Ensure all callers receiveprompt, friendly, impeccable customer service
• Work on special Service andSales campaigns as directed

SuccessfulCandidates Possess:

• Excellent verbal and written communication and interpersonal skills
• Self-motivated with a positive attitude and a team-oriented mindset
• Strong organizational abilities and attention to detail
• Experience in customer service or sales, preferably in theautomotive industry
• Proficiency in using CRM software and Microsoft Office Suite
• Ability to multitask and prioritize tasks in a fast-pacedenvironment
• High school diploma or equivalent; additional education or trainingin business or automotive services is a plus

WhyWork for UpAuto:

• A competitive benefits andcompensation plan
• A leadership team that believes in personalgrowth, mentorship, ongoing training and support
• UpAuto is a purpose-built businessthat focuses on driving growth and performance improvement at each dealershipto benefit all stakeholders
• A culture of inclusivity whereevery individual's unique perspective is valued and respected
• We embrace a customer-centricculture, where every decision and action is guided by our commitment toproviding exceptional service

Position Status Disclosure:

• This posting is for an existing position vacancy within theBDCDepartment.
• This role is required on aFULL-TIME, PERMANENTbasis
• Comprehensive benefits package available
• Work Location: On-site atToronto office (Leaside)

The expected compensation range for this role is$40k-$60k /year(The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with theAccessibility for Ontarians with Disabilities Act (AODA).If you require accommodation during any stage of the recruitment process,please let us know.

The UpAutoGroup is committed to providingequal employment opportunitiesto all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We valuediversityand believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment toequal opportunity employmentis reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinaryactions.

Employment may be conditional upon completion of standard background checks, where applicable.

We do thank all applicants in advance, but only those selected for an interview will be contacted.