Sales Account Manager

SCG Connected; Newmarket; On-site; CAD 62,000 - 66,000; Full time

Benefits offered by this job

21 Days Holiday

Birthday Day Off

Pension Scheme

Free On-Site Parking

Career Development

Job summary

SCG seeks a Sales Account Manager in Newmarket to maintain relationships with an existing customer base and drive new business opportunities. You will become the trusted partner for customers' Communications, Data and IT needs.

Responsibilities include managing relationships, remote review meetings, and end-to-end sales processes, while proactively uncovering up-sell/cross-sell opportunities to meet monthly targets. You will work with Provisioning and Support to ensure best-in-class service.

Qualifications

• Positive, proactive mindset and can-do attitude.
• Strong communication and customer service skills are essential.
• IT literacy to manage data and IT needs.
• Ability to prioritise workload and work well in a team.
• Good problem-solving and decision-making capabilities.

Responsibilities

• Manage and develop relationships with an established portfolio of customers.
• Conduct remote review meetings and manage the end-to-end sales process.
• Identify up-sell and cross-sell opportunities to hit monthly targets.
• Develop new business opportunities and generate qualified leads.
• Collaborate with Provisioning and Support to ensure a seamless customer experience.

Skills

Positive can-do attitude

Strong communication skills

IT Literate

Strong customer service skills

Decision making

Proactive

Problem solving

Prioritise workload

Team player

Leadership

Job description

Sales Account Manager

Location: Newmarket

Salary: £33,000 – £35,000 + OTE (£60,000) + Car Allowance

As a Sales Account Manager you will ensure regular contact with an assigned customer base, delivering exceptional customer service as well as identifying and developing new business opportunities. You will become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs.

Responsibilities:

• Manage and develop relationships with an established portfolio of customers.
• Remote review meetings, opportunity seeking and end-to-end sales process.
• Identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting your sales target each month
• Proactively identify and develop new business opportunities.
• Generate and qualify new sales leads, maintaining a healthy pipeline of opportunities to support business growth.
• Address customers’ needs and concerns as quickly and effectively as possible
• Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
• Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
• Full product portfolio knowledge to enable full solution selling ability

Skills and Experience Required:

• Positive can-do attitude
• A proactive, self‑motivated approach to work
• Strong customer service skills
• Strong communication skills
• Great attention to detail
• IT Literate
• Decision making skills
• Proven problem-solving attitude
• Honesty and integrity
• Ability to prioritise workload
• Team Player
• Comfortable taking the lead and moving work forward without being prompted

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.