Service Advisor - RV Dealership

Traveland RV Supercentre; Airdrie; Presencial; CAD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Canada Life Coverage

Catered Staff Lunch,Monthly

Annual Staff Incentive Mexico Trip!!!

RRSP Matching

Descripción de la vacante

Traveland RV Supercentre is hiring a Service Advisor – Recreational Vehicles to greet customers, listen to repair needs, and liaise with service technicians. You will provide clear estimates, explain repairs, and help manage warranties with a focus on customer satisfaction.

The role emphasizes strong communication, attention to detail, and professional presentation in a busy RV dealership environment. Applicants should be service-oriented with good follow-through and people skills.

Formación

• High school diploma or equivalent required; experience in a service-related position is preferred but not necessary.
• Strong communication and listening skills; able to greet customers and explain repairs clearly.
• Customer-focused with attention to detail and ability to coordinate between customers and service technicians.

Responsabilidades

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to technicians
• Upsell recommended or additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair and maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Conocimientos

Customer service

Communication skills

Listening

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Catered Staff Lunch,Monthly
• Annual Staff Incentive Mexico Trip!!!
• RRSP Matching

AboutUs

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada withlocations in Langley BC, Kelowna BC, Parksville BC, Duncan BC, Airdrie AB, Grande Prairie Ab, Edmonton AB, Saskatoon SK, Watrous SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!