RV Service Advisor: Customer Care & Growth Path

Fraserway-Rv; Kelowna; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive healthcare

RRSP matching

Employee/family bursary

Discounts on RV purchases, rentals, & 

Friendly work environment

Job summary

Fraserway RV in Kelowna, BC, is seeking a Service Advisor to be the bridge between customers and our RV service team. You’ll greet customers, understand service needs, and coordinate maintenance and repairs.

You’ll create and manage work orders, provide estimates, schedule appointments, and keep customers informed throughout the process. Collaboration with technicians and warranty staff is key to delivering top‑notch service.

Qualifications

• High school diploma or equivalent life experience.
• 1+ year experience in customer service or sales.
• Valid driver's license and/or reliable transportation to work.
• Strong desire to learn and grow within the RV service industry.

Responsibilities

• Greeting customers and understanding their service needs.
• Scheduling and coordinating service appointments using our Appointment Scheduler.
• Creating and managing work orders, ensuring clarity and accuracy for our technicians.
• Keeping customers informed throughout the repair process and providing timely updates.
• Collaborating with technicians and warranty advisors to ensure seamless service delivery.
• Performing quality control checks to uphold high standards.
• Providing estimates and discussing service options with customers.
• Closing work orders promptly and ensuring accurate billing.

Skills

Customer service

Communication

Organized

Problem-solving

Empathetic

Analytical skills

Team player

Self-starter

Education

High school diploma or equivalent life experience

Tools

Appointment Scheduler

Job description

Fraserway RV in Kelowna, BC, is seeking a Service Advisor to be the bridge between customers and our RV service team. You’ll greet customers, understand service needs, and coordinate maintenance and repairs.

You’ll create and manage work orders, provide estimates, schedule appointments, and keep customers informed throughout the process. Collaboration with technicians and warranty staff is key to delivering top‑notch service.