Parts & Service Advisor

Fraserway RV LP; Edmonton; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Employee discounts

Job summary

Fraserway RV in Edmonton, Alberta, is seeking a Full-Time Parts & Service Advisor to join our service-driven team. You will greet customers, identify repair needs, prepare estimates, and manage work orders with technicians and warranty staff.

The role emphasizes accurate communication, part sales and inventory handling, and delivering exceptional customer experiences in a fast-paced RV environment.

Qualifications

• High School diploma or equivalent is required.
• Previous experience as a Service Advisor, Customer Service Representative, or similar role in automotive/RV/heavy equipment preferred.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to prepare and explain repair estimates, invoices, and warranty documentation accurately.
• Experience coordinating with technicians and managing work orders in service systems is a plus.

Responsibilities

• Greet customers promptly, ensuring a friendly and professional first impression.
• Identify repair needs, prepare accurate estimates, and obtain approvals.
• Open, update, and close work orders with proper documentation of labor, parts, and authorizations.
• Coordinate with technicians and warranty staff for accurate information, scheduling, and authorizations.
• Keep customers informed on repair progress, timelines, and changes in costs or work required.
• Review completed repair orders and invoices with the customer at pick-up.
• Support a safe, organized service department by following processes and securing vehicles and keys.

Skills

Exceptional communication

Collaborative team player

Strong organizational skills

Multitasking master

Customer-first mindset

Education

High School diploma or equivalent

Job description

Join Our Team at Fraserway RV – A Leader in RV Adventures! - Parts & Service Advisor, Edmonton, Alberta

Are you ready for a career that combines your passion for customer service with the excitement of the RV lifestyle? Fraserway RV is seeking a Full-Time Parts & Service Advisor to join our dynamic team. In this vital role, you'll have the chance to make a real impact on our customers' RV journeys, all while developing valuable skills in a growing, industry-leading company.

At Fraserway RV, we pride ourselves on creating exceptional customer experiences and maintaining top-tier service. If you are a detail-oriented, customer-focused individual who thrives in a fast-paced, collaborative environment, we want you on our team!

Core Competencies:

• Exceptional Communication Skills: The ability to clearly communicate with customers and team members.
• Collaborative Team Player: Work well with others to achieve collective goals.
• Strong Organizational Skills: Ability to prioritize and keep everything running smoothly.
• Multitasking Master: Keep multiple tasks on track while maintaining a high standard of service.
• Customer-First Mindset: A genuine passion for helping customers and delivering exceptional service.

Key Responsibilities:

Service:

Greet customers promptly, ensuring a friendly and professional first impression.

Communicate with customers to identify repair needs, prepare accurate estimates, and obtain required approvals.

Open, update, and close work orders with proper documentation of labor, parts, and authorizations.

Coordinate with technicians and warranty staff to ensure accurate information, scheduling, and manufacturer authorizations.

Keep customers informed on repair progress, timelines, and any changes in costs or work required.

Review completed repair orders and invoices for accuracy, and review details with the customer at pick-up.

Support a safe, organized service department by following processes, maintaining security of vehicles and keys, and escalating issues when needed.

Parts:

• Sales: Assist customers in selecting parts, equipment, and accessories that perfectly meet their RV needs, and identify opportunities to upsell and increase sales where appropriate.
• Inventory Management: Ensure our stock levels are optimized by managing inventory, placing timely orders, and making sure products are properly stocked and displayed.
• Order Processing: Provide efficient and accurate order processing, handling transactions, and ensuring timely delivery or pick-up of parts to satisfy customer needs.
• Product Knowledge: Stay on top of the latest RV parts, accessories, and industry trends, providing expert advice to customers and helping them make informed purchasing decisions.
• Customer Relationships: Develop and maintain strong relationships with customers, ensuring satisfaction and fostering repeat business.
• Stronger Together:Collaborate with the Fixed Operations Supervisor to maintain optimal shop flow and timely completion of services.

What We’re Looking For:

• High School diploma or equivalent.

Previous experience as a Service Advisor, Customer Service Representative, or similar role in automotive/RV/heavy equipment preferred.

Strong communication and problem-solving skills with a customer-first mindset.

Ability to prepare and explain repair estimates, invoices, and warranty documentation accurately.

Experience coordinating with technicians and managing work orders in service management systems (e.g., G2/IDS or similar).

Proven ability to manage multiple priorities, stay organized, and follow processes in a fast-paced environment.

Knowledge of dealership/service department operations and commitment to safe working practices.

• Experience with RVs is an asset, but not required-we’re happy to train motivated individuals!

Why Fraserway RV?

We are not just a job, we are a community! At Fraserway RV, we offer you the opportunity to grow with Canada’s #1 RV Adventure company. Here’s why joining our team is a great career move:

• Competitive Pay: Enjoy a competitive hourly wage and potential for future growth within the company.
• Comprehensive Training: Whether you’re new to the RV world or an experienced pro, we provide extensive training to ensure your success.
• Employee Discounts: Access exclusive employee discounts on RVs and RV accessories.
• Strong Career Path: A great place to build your career with opportunities for advancement.
• Recognition for Excellence: Fraserway RV is recognized with the RV Business Top 50 Dealer Award and the Blue Ribbon Award, setting industry standards for customer service, training, and community involvement.

Our Vision:

To be Canada's #1 RV Adventure Company, helping individuals and families create unforgettable memories while exploring the beauty of nature through the RV lifestyle.

Our Mission:

We are driven by a passion for exceptional service. Our team works together to provide customers with a seamless, world-class RV experience. We are committed to making a positive impact on our communities and supporting causes that matter.

Ready to Join the Fraserway RV Team?

If you're passionate about customer service and ready to contribute to a successful, industry-leading company, we want to hear from you! This is your opportunity to grow with a company that values hard work, dedication, and a customer-first mentality.