Service Advisor
Fraserway RV LP
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Fraserway RV LP is seeking a Service Advisor to be the bridge between customers and our service teams. You will greet customers, gather service needs, schedule appointments, and coordinate work orders with technicians.
Ideal candidates bring strong communication, organization, and problem-solving skills, plus the ability to handle multiple tasks with diplomacy. Shifts include Saturdays and possible overtime.
Qualifications
- Minimum one year in customer service or sales preferred.
- Strong communication and interpersonal skills required.
- Valid driver's license or reliable transportation recommended.
Responsibilities
- Greet customers and understand service needs.
- Schedule and coordinate service appointments.
- Create and manage work orders for technicians.
- Keep customers informed during repair process with timely updates.
- Collaborate with technicians and warranty advisors to ensure service quality.
- Perform quality control checks to uphold standards.
- Provide estimates and discuss service options with customers.
- Close work orders and ensure accurate billing.
Skills
Education
Tools
Job description
Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service!
As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs., ensuring they receive top-notch service from start to finish. Your key responsibilities include:
- Greeting customers and understanding their service needs.
- Scheduling and coordinating service appointments using our Appointment Scheduler.
- Creating and managing work orders, ensuring clarity and accuracy for our technicians.
- Keeping customers informed throughout the repair process and providing timely updates.
- Collaborating with technicians and warranty advisors to ensure seamless service delivery.
- Performing quality control checks to uphold our high standards.
- Providing estimates and discussing service options with customers.
- Closing work orders promptly and ensuring accurate billing.
While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who:
- Has exceptional communication and customer service skills.
- Is highly organized and can manage multiple tasks efficiently.
- Demonstrates problem-solving abilities and a proactive approach.
- Works well under pressure and maintains a positive, professional attitude.
- Is empathetic and can handle customer concerns with tact and diplomacy.
- Has strong analytical skills to troubleshoot and resolve customer concerns.
- A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
- Has basic computer skills and is comfortable with data entry and scheduling software.
- High school diploma or equivalent life experience.
- Experience in customer service or a sales environment (1+ year preferred).
- Valid driver's license and/or reliable transportation to work.
- A strong desire to learn and grow within the RV service industry.
- Flexibility to work various shifts, including Saturdays and overtime as needed.
- Physical requirements include standing, bending, and occasional lifting.
Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada's sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.
We're proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”
To be Canada's #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.
As a team, we do everything possible to ensure our customers' RV adventure dreams are realized.
We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.
- Career Growth Opportunities: Advance your skills and take your career to new heights.
- Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
- Employee/Family Bursary Program: Support for your continued education.
- Employer-Matched RRSP Program: Secure your financial future with our matching program.
- Friendly Work Environment: Join an ambitious team that values collaboration.
- Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.
Compensation: $20.00 - $25.00 based on experience
Please note as part of our recruitment process pre-employment background checks will be conducted.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
