Service Advisor

Fraserway RV LP; Kelowna; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Career Growth Opportunities

Comprehensive Healthcare Benefits

Employee/Family Bursary Program

Employer-Matched RRSP Program

Friendly Work Environment

Discounts on RV Purchases, Rentals, &

Job summary

Fraserway RV LP is seeking a Service Advisor to bridge customers with top-tier RV service. You will greet customers, schedule appointments, create and manage work orders, and keep clients informed during repairs. Collaboration with technicians and warranty staff is essential, with a focus on quality checks and accurate billing.

A strong customer service mindset and organizational skills are required. Experience in RV or automotive service is a plus, but the emphasis is on skills and personality.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay organized and handle multiple tasks.
• Proactive problem-solving and positive attitude.

Responsibilities

• Greeting customers and understanding their service needs.
• Scheduling and coordinating service appointments using our Appointment Scheduler.
• Creating and managing work orders for technicians.
• Keeping customers informed throughout the repair process with timely updates.
• Collaborating with technicians and warranty advisors for seamless service.
• Performing quality checks to uphold high standards.
• Providing estimates and discussing service options with customers.
• Closing work orders and ensuring accurate billing.

Skills

Communication

Customer Service

Organization

Problem-Solving

Empathy

Analytical Skills

Team Collaboration

Data Entry

Education

High school diploma or equivalent life experience

Tools

Appointment Scheduler

Job description

Join Our Adventure as a Service Advisor!

Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service!

What You'll Do:
As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs, ensuring they receive top-notch service from start to finish. Your key responsibilities include:

• Greeting customers and understanding their service needs.
• Scheduling and coordinating service appointments using our Appointment Scheduler.
• Creating and managing work orders, ensuring clarity and accuracy for our technicians.
• Keeping customers informed throughout the repair process and providing timely updates.
• Collaborating with technicians and warranty advisors to ensure seamless service delivery.
• Performing quality control checks to uphold our high standards.
• Providing estimates and discussing service options with customers.
• Closing work orders promptly and ensuring accurate billing.

What We're Looking For:
While experience in the RV or automotive industry is a plus, we value skills and personality above all. We’re looking for someone who:

• Has exceptional communication and customer service skills.
• Is highly organized and can manage multiple tasks efficiently.
• Demonstrates problem-solving abilities and a proactive approach.
• Works well under pressure and maintains a positive, professional attitude.
• Is empathetic and can handle customer concerns with tact and diplomacy.
• Has strong analytical skills to troubleshoot and resolve customer concerns.
• A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
• Has basic computer skills and is comfortable with data entry and scheduling software.

Qualifications:

• High school diploma or equivalent life experience.
• Experience in customer service or a sales environment (1+ year preferred).
• Valid driver's license and/or reliable transportation to work.
• A strong desire to learn and grow within the RV service industry.

Working Conditions:

• Flexibility to work various shifts, including Saturdays and overtime as needed.
• Physical requirements include standing, bending, and occasional lifting.

Why join our team:

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada's sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

Our Vision

To be Canada's #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

We bring passion, expertise, and community commitment to each of our business offerings: Sales, Service, Parts, and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference, and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

Compensation: $22.00 - $29.00 based on experience

Please note that, as part of our recruitment process, pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization