Royal Service Agent Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hotel in Jasper is seeking a Royal Service Agent to provide exceptional phone service and assist guests with inquiries. The role requires good customer service skills and the ability to work flexible shifts, including nights. Ideal candidates will have experience in hospitality and excellent communication skills. Benefits include subsidized accommodation and meal provisions.

Benefits

Subsidized staff accommodation

Complimentary meal in staff cafeteria

Employee Travel Program access

Discounts on hotel services

Qualifications

• Minimum 1 year of customer service experience.
• Computer literacy in Microsoft Windows applications.
• Good knowledge of hotel facilities and previous Property Manager asset.
• Willingness to work flexible shifts, including nights.
• Typing skills of approximately 40 words per minute.
• Excellent organizational and communication skills.

Responsibilities

• Answer guest inquiries and concerns promptly and professionally.
• Respond to reservation inquiries via phone and email.
• Accurately record reservation information in the Property Management System.
• Maintain and monitor the 'Royal Service' platform.
• Monitor guest text messages and respond within 3 minutes.
• Ensure professional communication follows radio standards.

Skills

Customer service experience

Microsoft Windows applications

Professional telephone etiquette

Organizational skills

Good command of English

Job description

Royal Service Agent Fairmont Jasper Park Lodge

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Pay: $19.54 per hour • Job type: Full-time • Shift: Night shift

Overview

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Responsibilities

• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system.
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail.
• Accurately record all required reservation information in the Property Management System (Property Manager).
• Maintain and monitor the 'Royal Service' platform.
• Monitor and respond to guest Kipsu text messages within the Forbes standard time frame (3mins).
• Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Windows applications.
• Minimum 1 year of customer service experience.
• Good knowledge of hotel facilities and previous Property Manager asset.
• Willingness to work flexible shifts (including night shifts).
• Computer and typing skills, approximately 40 words per minute.
• Professional telephone etiquette and excellent command of English.
• Excellent organizational, written and verbal communication skills.

Benefits

• Subsidized staff accommodation.
• Complimentary meal in staff cafeteria each shift.
• Access to Employee Travel Program.
• Discounts on hotel Food & Beverage, Spa and Golf Memberships.

Other Requirements

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.