Royal Service Agent

Fairmont; Municipality of Jasper; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Staff accommodation assistance

Complimentary meals per shift

Employee travel program discounts

Wellness program for employees

Exclusive resort perks

Job summary

Fairmont Jasper Park Lodge is seeking a Royal Service Agent to serve as an ambassador for the brand, delivering anticipative service over the telephone and in person. You will work under the Royal Service Manager to support guests with reservations, activities, dining and information across the property.

Ideal candidates have at least 1 year of customer service experience, strong English communication skills, and the ability to work flexible shifts including nights.

Qualifications

• Minimum 1 year customer service experience.
• Computer literate in Microsoft Windows applications.
• Good knowledge of hotel facilities and previous Property Manager asset.
• Willingness to work flexible shifts (including nights).
• Typing speed approximately 40 words per minute.
• Professional telephone etiquette and excellent command of English.
• Strong organizational, written and verbal communication skills.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Follow departmental policies, procedures and service standards.
• Answer guest/colleague inquiries promptly by phone or radio.
• Record reservation information in the Property Management System.
• Monitor promotions and communicate information to operations.
• Process and distribute guest messages and wake-up calls.
• Book daily excursions, golf tee times, dining reservations and activities.
• Liaise with guests on hotel information.
• Monitor fire panel and inform Security of emergencies.

Skills

Customer service

Telephone etiquette

Communication skills

Written communication

Tools

Microsoft Windows

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour newRoyal Service Agent.AsaRoyal Service Agent,you will be an ambassador for our brandwhere the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:

Reporting to theRoyal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional,friendlyand engaging service
• Follow departmental policies,proceduresand service standards
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Accurately record all required reservation information in the Property Management System (Property Manager).
• Monitor and track special promotions and communicate information to various operational departments
• Process and distribute all guest messages and guest wake-up calls
• Book daily excursions, golf tee times, diningreservationsand all other guest activities asrequired
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Monitor the fire panel and emergency line and inform Security Department of all emergencies while followingappropriate emergencyprocedures
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• Computer and typing skills, approximately 40 words per minute
• Must possess professional telephone etiquette and have an excellent command of the English language
• Must possess excellent organizational, written and verbal communication skills

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Starting rate of Pay: $20.88per hour
• Subsidized staff accommodationassistanceprovided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]