Security Agent

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Subsidized staff housing

Meal on shift

Medical, Vision & Dental

Pension plan with employer match

Employee travel program

Staff discounts

Transportation and staff facilities

Job summary

Fairmont Jasper Park Lodge is seeking a dedicated Security Agent to safeguard guests, colleagues, and visitors. You will report to the Security Manager and perform patrols, incident response, and safety enforcement across the property.

Key duties include handling guest concerns, trespass responses, and coordinating with departments. If you thrive in a hospitality-driven security role, this is your opportunity to contribute to a premier Canadian lodge.

Qualifications

• Valid provincial Security Services and Investigator license required.
• Valid Alberta driver’s license and clean driving record required.
• First Aid and CPR certification required, Advanced First Aid preferred.
• Pro Serve certification required.
• Fire fighter training an asset.
• WHMIS and other safety courses are an asset.
• Ability to deal effectively with the public in conflict situations.
• Computer skills (Excel, Property Manager, MS Office) required.

Responsibilities

• Respond to guest and colleague concerns effectively.
• Respond to trespassers and unauthorized persons on property.
• Respond to altercations and complaints, lockouts, in-room safe calls.
• Assist in issuing rooms to new colleagues arriving after Staff Services hours.
• Monitor and report vehicle infractions and wildlife situations on property.
• Respond to activated fire prevention devices and investigate causes.
• Regularly patrol all developed property areas and buildings.
• Complete daily shift log and coordinate with departments for follow-up.

Skills

Public interaction

Conflict management

Communication

Education

Alberta Security Services license

First Aid & CPR

Pro Serve certificate

Alberta driver's license

Tools

Excel

Property Manager

MS Office

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge. where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge. where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

At Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Agent, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

What You Will Be Doing

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:

• Respond to guest and colleague concerns effectively
• Respond to trespassers and unauthorized persons found on property
• Respond to altercations and complaints, lockouts, in-room safe calls
• Assist in issuing rooms to new colleagues who may arrive after Staff Services hours
• Monitor and report any vehicle infractions - parking, speeding, dangerous driving, etc.
• Monitor and deal with wildlife situations within the property limits
• Respond to any activated fire prevention device (pre-alarms, smoke alarms, rate of rise and heat alarms, fire bells), investigate causes and report findings
• Regularly patrol all developed property areas and buildings
• Complete daily log of shift activities and providing appropriate sections to departments within the hotel for follow-up
• Other related duties as assigned

Qualifications

Your experience and skills include:

• Previous Safety/Security experience an asset
• Previous Hospitality experience an asset
• Valid provincial Security Services and Investigator license required
• Valid Alberta driver’s license and clean driving record required
• First Aid and CPR certification required, preference given to applicants with Advanced First Aid
• Pro Serve certification required
• Fire fighter training an asset
• WHMIS and other safety courses an asset
• Ability to deal effectively with the public in conflict situations
• Computer skills (Excel, Property Manager and MS Office software) are required

Additional Information

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Starting Rate of Pay: $24.18 per hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]