Retirement Ops Risk & Controls Leader

manulife; Southwestern Ontario; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible environment

Inclusion culture

Job summary

Manulife is seeking a Manager, Risk & Control Governance to lead a team across Retirement Operations, driving the Operational Risk Management Framework and governance reporting. You will partner with senior leaders to provide practical, risk-based guidance on controls, remediation, and emerging risks in a complex financial services environment.

Key responsibilities include overseeing SOC1 program governance, developing risk insights, and guiding stakeholder collaboration to strengthen the

Qualifications

• 5+ years of experience in operational risk management, audit, or internal controls.
• Experience leading teams and guiding senior stakeholders.
• Knowledge of SOC1 controls and quality management programs.
• Bilingualism English and French is an asset for cross‑provincial work.

Responsibilities

• Lead and develop a team responsible for risk and control governance across Retirement Operations.
• Oversee the Operational Risk Management Framework, including RCSAs, CAPs, and governance reporting.
• Provide risk guidance to business leaders on controls, remediation, and emerging risks.
• Support SOC1 program governance, control deficiencies, and remediation tracking.
• Develop risk reporting and insights to inform business decisions.

Skills

Leadership

Risk assessment

Communication

Audit coordination

Quality management

Education

CPA

CIA

CRISC

Tools

Archer

GRC platforms

Job description

Manulife is seeking a Manager, Risk & Control Governance to lead a team across Retirement Operations, driving the Operational Risk Management Framework and governance reporting. You will partner with senior leaders to provide practical, risk-based guidance on controls, remediation, and emerging risks in a complex financial services environment.

Key responsibilities include overseeing SOC1 program governance, developing risk insights, and guiding stakeholder collaboration to strengthen the