Manager, Risk and Controls

manulife; Southwestern Ontario; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible environment

Inclusion culture

Job summary

Manulife is seeking a Manager, Risk & Control Governance to lead a team across Retirement Operations, driving the Operational Risk Management Framework and governance reporting. You will partner with senior leaders to provide practical, risk-based guidance on controls, remediation, and emerging risks in a complex financial services environment.

Key responsibilities include overseeing SOC1 program governance, developing risk insights, and guiding stakeholder collaboration to strengthen the

Qualifications

• 5+ years of experience in operational risk management, audit, or internal controls.
• Experience leading teams and guiding senior stakeholders.
• Knowledge of SOC1 controls and quality management programs.
• Bilingualism English and French is an asset for cross‑provincial work.

Responsibilities

• Lead and develop a team responsible for risk and control governance across Retirement Operations.
• Oversee the Operational Risk Management Framework, including RCSAs, CAPs, and governance reporting.
• Provide risk guidance to business leaders on controls, remediation, and emerging risks.
• Support SOC1 program governance, control deficiencies, and remediation tracking.
• Develop risk reporting and insights to inform business decisions.

Skills

Leadership

Risk assessment

Communication

Audit coordination

Quality management

Education

CPA

CIA

CRISC

Tools

Archer

GRC platforms

Job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations
• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
• Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience leading and developing employees in a professional environment
• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
• Knowledge of quality management programs, control monitoring, and continuous improvement practices
• Experience supporting SOC1 controls, assurance programs, or similar control frameworks
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

• Experience within Retirement Operations or broader financial services operations
• Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms
• Professional designations such as CPA, CIA, CRISC, or equivalent
• Experience working with regulatory, audit, or assurance functions

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in