TPRM Quality & Regulatory Risk Director

Manulife; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Job summary

Manulife is seeking a Director, Line 1B to lead Quality Assurance and governance across VISM, VGM, and Sourcing. You will manage a team, drive risk-based decisions, and ensure regulatory alignment with OSFI expectations.

This hybrid Toronto role requires strategic leadership, strong risk language, and a track record of delivering measurable control improvements in third-party risk management.

Qualifications

• 10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance.
• Deep expertise in audit practices and regulatory expectations; RCSA frameworks and risk assessment methodologies.
• Experience engaging regulators (e.g., OSFI) and internal/external audit functions.
• Ability to communicate complex risk positions using audit-grade, regulator-ready language.
• Proven track record leading teams and delivering high-quality risk outputs.

Responsibilities

• Lead Quality Assurance across VISM, VGM, and Sourcing teams in accordance with TPRM processes.
• Own Procurement-related RCSAs, design and monitor controls, ensure evidence-based reporting.
• Engage Regulators, Internal Audit, and Line 2 Risk; manage regulatory responses and due diligence.
• Develop and maintain TPRM guidelines, playbooks, and advisory support for business units.
• Lead and develop a high-performing team; set vision, priorities, and drive continuous improvement.

Skills

Quality Assurance

Governance Oversight

RCSA

Regulatory Engagement

Stakeholder Influence

Job description

Manulife is seeking a Director, Line 1B to lead Quality Assurance and governance across VISM, VGM, and Sourcing. You will manage a team, drive risk-based decisions, and ensure regulatory alignment with OSFI expectations.

This hybrid Toronto role requires strategic leadership, strong risk language, and a track record of delivering measurable control improvements in third-party risk management.