Senior Risk & Controls Manager, Retirement Operations

Manulife; Halifax; Hybrid; CAD 85,000 - 135,000; Full time

Job summary

Manulife is seeking a Manager, Risk & Control Governance to lead Retirement Operations' risk and control governance. The role oversees the ORM framework, RCSAs, CAPs, and governance reporting, while guiding business leaders on operational risks and remediation efforts.

It also manages the SOC1 program and collaborates with audits and risk teams to drive improvements. The ideal candidate has strong leadership, governance expertise, and exceptional communication skills to influence senior

Qualifications

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline.
• Bilingual English and French is an asset; in Québec, proficiency in both languages may be required to support clients from various provinces outside of Quebec.
• Experience leading and developing employees in a professional environment
• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
• Knowledge of quality management programs, control monitoring, and continuous improvement practices
• Experience supporting SOC1 controls, assurance programs, or similar control frameworks
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Responsibilities

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations
• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
• Develop and present risk reporting, trends, and insights to support effective business decision-making

Skills

Operational risk management

Internal controls

Quality management

SOC 1 controls

Governance

Team leadership

Stakeholder management

Analytical skills

Communication skills

Risk reporting

Archer

Tools

Archer

Job description

Manulife is seeking a Manager, Risk & Control Governance to lead Retirement Operations' risk and control governance. The role oversees the ORM framework, RCSAs, CAPs, and governance reporting, while guiding business leaders on operational risks and remediation efforts.

It also manages the SOC1 program and collaborates with audits and risk teams to drive improvements. The ideal candidate has strong leadership, governance expertise, and exceptional communication skills to influence senior