Hybrid Risk & Controls Lead, Retirement Ops

Manulife Financial; Southwestern Ontario; Hybrid; CAD 85,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits package

Salary range transparency

Job summary

Manulife Financial in Waterloo, Ontario, seeks a Manager, Risk & Control Governance for Retirement Operations. You will lead a team responsible for risk and control governance, oversee the Operational Risk Management Framework, and partner with operational leaders to identify, assess, monitor and remediate risks.

This role requires expertise in SOC1 controls, RCSAs, quality management, and risk reporting. You will collaborate with audit and risk teams, present insights to senior leaders, and

Qualifications

• 5+ years in operational risk management, audit, internal controls, quality management, or a related discipline.
• Bilingual English and French is an asset; Québec experience helps to support clients from various provinces.
• Experience leading and developing employees in a professional environment.
• Strong understanding of risk assessment methodologies and governance practices.
• Experience supporting SOC1 controls, assurance programs, or similar control frameworks.

Responsibilities

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations.
• Oversee execution of the Operational Risk Management Framework, including RCSAs, reportable events, CAPs, and governance reporting.
• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks.
• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and program delivery.
• Support design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment.
• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives.
• Develop and present risk reporting, trends, and insights to support effective business decision-making.

Skills

Operational risk management

Internal controls

Quality management

SOC1 controls

Stakeholder management

Analytical thinking

Communication skills

Education

CPA, CIA, CRISC designations

Tools

Archer

GRC platforms

Job description

Manulife Financial in Waterloo, Ontario, seeks a Manager, Risk & Control Governance for Retirement Operations. You will lead a team responsible for risk and control governance, oversee the Operational Risk Management Framework, and partner with operational leaders to identify, assess, monitor and remediate risks.

This role requires expertise in SOC1 controls, RCSAs, quality management, and risk reporting. You will collaborate with audit and risk teams, present insights to senior leaders, and