Retention Marketing Strategist for DTC Brands (Klaviyo)

Fuel Made; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A boutique ecommerce agency is looking for a Retention Marketing Strategist to lead retention strategies and client relationships for Shopify brands on Klaviyo. This role requires strong client management skills, a proficiency in Klaviyo, and the ability to analyze performance to create actionable strategies. Benefits include competitive pay, health coverage, and a flexible remote-first work environment.

Benefits

Competitive pay including profit-sharing

401K contribution

100% employee premium coverage for health insurance

Flexible work schedule

3 weeks paid vacation plus personal days

Paid sabbatical after 5 years

Qualifications

• 2+ years in Project/Account Management, Client Success, or Retention Strategy within a DTC/ecommerce agency.
• Highly proficient in Klaviyo.
• Strong understanding of Shopify and modern retention marketing practices.

Responsibilities

• Own strategy and client relationships for 15+ retained brands.
• Guide ongoing planning across email, SMS, and loyalty initiatives.
• Analyze performance across flows and campaigns to identify trends.

Skills

Project Management

Client Success

Retention Strategy

Analytical Skills

Creative Storytelling

Tools

Klaviyo

Asana

Slack

Job description

A boutique ecommerce agency is looking for a Retention Marketing Strategist to lead retention strategies and client relationships for Shopify brands on Klaviyo. This role requires strong client management skills, a proficiency in Klaviyo, and the ability to analyze performance to create actionable strategies. Benefits include competitive pay, health coverage, and a flexible remote-first work environment.