Retail Team Lead: Elevate Customer Experience & Growth

Staples Canada; Regina; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada in Canada is seeking an Assistant Manager to drive operational and sales excellence, lead by example, and coach a high-performing team focused on customer-first experiences. You will hire, onboard, train, and develop associates while promoting empowerment and growth.

The role emphasizes coaching, building partnerships with customers, and managing day-to-day store operations to deliver strong business results.

Qualifications

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Responsibilities

• Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Skills

Retail management

Leadership

Communication

Multitasking

Job description

Staples Canada in Canada is seeking an Assistant Manager to drive operational and sales excellence, lead by example, and coach a high-performing team focused on customer-first experiences. You will hire, onboard, train, and develop associates while promoting empowerment and growth.

The role emphasizes coaching, building partnerships with customers, and managing day-to-day store operations to deliver strong business results.