Retail Team Lead

Placements24; Windsor; On-site; CAD 53,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Growth opportunities

Dynamic team environment

Brand development

Job summary

Placements24 is seeking a motivated Retail Team Lead for our East London client. You will guide a team of retail associates, drive sales, and ensure exceptional customer service and seamless store operations.

You will foster a positive team environment, mentor staff, and uphold brand standards while delivering outstanding service and leading by example in a fast-paced retail setting.

Qualifications

• Previous retail experience with some supervisory or lead experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work collaboratively and motivate a team.
• Customer-focused with a commitment to outstanding service.
• Flexibility to work weekends.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Assist with staff training, onboarding, and performance coaching.
• Oversee daily store operations, ensuring smooth workflow and adherence to procedures.
• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Maintain visual merchandising standards and ensure product displays are appealing and well-stocked.

Skills

Team leadership

Customer service

Communication

Problem-solving

Staff training

Coaching

Collaboration

Adaptability

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Lead to join their team in East London. In this role, you will guide and support a team of retail associates, ensuring exceptional customer service and efficient store operations. You will play a key part in fostering a positive team environment, driving sales, and upholding the brand's standards. This is an ideal opportunity for an individual with strong interpersonal skills and a passion for retail to take on more responsibility and contribute to the store's success.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Assist with staff training, onboarding, and performance coaching.
• Oversee daily store operations, ensuring smooth workflow and adherence to procedures.
• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Maintain visual merchandising standards and ensure product displays are appealing and well-stocked.

Requirements

• Previous experience in a retail environment, preferably with some supervisory or lead experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work collaboratively and motivate a team.
• Customer-focused with a commitment to delivering outstanding service.
• Flexibility to work various shifts, including weekends.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and skill development.
• Staff discounts on products.
• A supportive and dynamic team environment.
• Be part of a well-established retail brand.