Customer Care Specialist

Placements24; Windsor; On-site; CAD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Professional growth opportunities

Health and wellness benefits

Team-oriented culture

Job summary

Placements24 in East London is seeking a Customer Care Specialist to provide exceptional support across channels, resolving issues with empathy and efficiency. You’ll engage with customers, offer product guidance, and ensure a positive brand experience.

The role emphasizes strong communication, CRM proficiency, and a proactive approach to service, with a supportive team and opportunities for growth.

Qualifications

• Must have strong communication and interpersonal skills.
• Experience with CRM software and tracking interactions.
• Ability to handle challenging customer interactions with professionalism.
• Proactive approach and problem-solving mindset required.

Responsibilities

• Respond to inquiries via phone, email, and in-person interactions.
• Provide detailed product, service, and policy information.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Process requests, orders, and feedback accurately.
• Escalate complex issues to senior management when needed.
• Maintain accurate records in the CRM system.

Skills

Strong communication

Active listening

Interpersonal skills

Problem-solving

Patience & empathy

Proactive service

Education

High school diploma or equivalent

Certifications (nice to have)

Tools

CRM software

Job description

About the Role

Our client is looking for an experienced and compassionate Customer Care Specialist to join their team in East London . This role is fundamental in providing exceptional support to our customers, ensuring their issues are resolved efficiently and their experience with our brand is positive. You will engage with customers across various channels, offering solutions and guidance with professionalism and empathy. The ideal candidate is a skilled communicator who thrives in a customer-facing environment and is committed to delivering outstanding service within the vibrant city of East London .

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and in-person interactions.
• Provide detailed information about products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction and retention.
• Process customer requests, orders, and feedback accurately.
• Escalate complex issues to senior management or relevant departments when necessary.
• Maintain meticulous records of customer interactions and resolutions in the CRM system.

Requirements

• Previous experience in a customer care or support role.
• Strong communication, listening, and interpersonal skills.
• Proficiency in customer relationship management (CRM) software.
• Ability to handle challenging customer interactions with patience and professionalism.
• Excellent problem-solving skills and a proactive approach to service.
• High school diploma or equivalent; additional certifications are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and skill development.
• Be part of a respected organization serving the East London community.
• Comprehensive health and wellness benefits.
• A positive, team-oriented workplace culture.