Customer Experience Lead

Melanie Lyne; Calgary; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discount in store

Career development program

Advancement opportunities

Supportive management team

Job summary

Melanie Lyne in Calgary, Canada, is seeking a Team Leader who brings a passion for fashion and a commitment to outstanding customer service to our dynamic store.

You will build personalized wardrobes with clients, train the sales team on service excellence and product knowledge, and help drive store performance.

Join a supportive management team focused on career development, work/life balance, and promoting from within.

Qualifications

• Contagious passion for fashion and customer service.
• Experience as a team leader or sales trainer.
• Desire to develop a career in retail.
• Strong selling and customer service skills.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

Skills

People leadership

Customer service

Sales training

Fashion knowledge

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!