Retail Store Lead — Operations & People Leader

Dollarama; Waterloo; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career development

Job summary

Dollarama in Waterloo seeks an Assistant Store Manager to support daily operations, drive customer satisfaction, and achieve sales goals. You will oversee staff, assist with merchandising and stock, train employees, and ensure safety and policy compliance.

This role requires leadership, strong communication, and the ability to multitask in a fast-paced environment. Experience in a supervisory role and open availability are essential; the successful candidate will mentor team members and perform

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Help with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Assist with hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Customer service

Job description

Dollarama in Waterloo seeks an Assistant Store Manager to support daily operations, drive customer satisfaction, and achieve sales goals. You will oversee staff, assist with merchandising and stock, train employees, and ensure safety and policy compliance.

This role requires leadership, strong communication, and the ability to multitask in a fast-paced environment. Experience in a supervisory role and open availability are essential; the successful candidate will mentor team members and perform