Retail Sales Manager: Lead Customer Experience & KPIs

The Michael's Companies; Toronto; On-site; CAD 26,000 - 32,000; Full time

Job summary

The Michael's Companies in Toronto is seeking a seasoned Sales Manager to lead a high-performing retail team and drive sales while ensuring an engaging customer experience across front-end operations and special in-store programs.

You will coach staff, supervise daily store activities, ensure SOP compliance, manage POS transactions, and champion loyalty programs while supporting omni-channel fulfillment. This role demands 3+ years of leadership and a hands-on approach to excellence.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Ability to manage POS and omni-channel tasks.

Responsibilities

• Lead and coach a high-performing store team.
• Ensure SOPs and brand standards are followed.
• Drive store sales and customer satisfaction.

Skills

Retail leadership

Customer experience

Staff coaching

Job description

The Michael's Companies in Toronto is seeking a seasoned Sales Manager to lead a high-performing retail team and drive sales while ensuring an engaging customer experience across front-end operations and special in-store programs.

You will coach staff, supervise daily store activities, ensure SOP compliance, manage POS transactions, and champion loyalty programs while supporting omni-channel fulfillment. This role demands 3+ years of leadership and a hands-on approach to excellence.