Part-Time Retail Sales Manager - Customer Experience Leader

The Michael's Companies; Hamilton; On-site; CAD 27,000 - 34,000; Part time

Job summary

The Michaels Companies in Ancaster, ON is seeking a Part Time Sales Manager to lead a high-performing selling culture across the store. You will oversee front-end and service operations, ensure policies are followed, and coach the team to deliver strong customer engagement.

Responsibilities include coaching, MOD coverage, accurate POS operation, omni-channel service (BOPIS, Same Day Delivery), and participation in store programs.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Applicants in Canada must satisfy legal requirements.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team, monitor SOPs, and uphold company policies.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Support in-store programs like loyalty and events.
• Develop staff through onboarding and ongoing training.

Skills

Retail leadership

Customer coaching

KPI focus

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Ancaster, ON is seeking a Part Time Sales Manager to lead a high-performing selling culture across the store. You will oversee front-end and service operations, ensure policies are followed, and coach the team to deliver strong customer engagement.

Responsibilities include coaching, MOD coverage, accurate POS operation, omni-channel service (BOPIS, Same Day Delivery), and participation in store programs.