Retail Sales Leader - Customer Experience & Operations

Michaels Stores; Winnipeg; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Tuition assistance

Paid time off

Job summary

The Michaels Companies Inc. in Winnipeg, MB is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure execution of SOPs, POS and omni-channel services.

Responsibilities include managing MOD coverage, customer-focused coaching, and supporting loyalty programs while maintaining brand standards across departments.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer-focused coaching and performance management.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and store conditions meet standards.
• Coach customer experience and selling behaviors to improve conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Promote Loyalty Rewards and drive customer retention.
• Drive sales and excellence in specialty shops and services.
• Train and develop team members across departments.

Skills

Retail leadership

Customer service

Team coaching

POS & checkout

Tools

POS systems

Self-checkout systems

Job description

The Michaels Companies Inc. in Winnipeg, MB is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure execution of SOPs, POS and omni-channel services.

Responsibilities include managing MOD coverage, customer-focused coaching, and supporting loyalty programs while maintaining brand standards across departments.