Retail Sales Leader: Customer Experience & Ops

Michaels; Langford; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Tuition assistance

Job summary

Michaels in Vancouver Island Langford, BC seeks an experienced Sales Manager to drive a high-performing selling culture, lead front-end and service operations, and deliver strong customer experiences. You will coach teams, manage POS systems, and oversee in-store programs and omnihannel duties to maximize sales and loyalty.

The role requires 3+ years of retail leadership and a hands-on approach to daily store execution, with presence across nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching of customer experience and selling behaviors.

Responsibilities

• Lead store teams to achieve sales and KPI targets.
• Oversee front-end operations, POS and checkout processes.
• Coach and develop team through onboarding and training.
• Drive loyalty program enrollment to boost retention.
• Collaborate on events and in-store programs (e.g., balloons, knit & sew shop).

Skills

Retail leadership

Customer focus

People leadership

Tools

POS systems

Self-checkout

Job description

Michaels in Vancouver Island Langford, BC seeks an experienced Sales Manager to drive a high-performing selling culture, lead front-end and service operations, and deliver strong customer experiences. You will coach teams, manage POS systems, and oversee in-store programs and omnihannel duties to maximize sales and loyalty.

The role requires 3+ years of retail leadership and a hands-on approach to daily store execution, with presence across nights, weekends, and early mornings.