Retail Sales Manager: Elevate Service & Results

The Michael's Companies; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Michaels Companies Inc. in Calgary is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, uphold brand standards, and ensure consistent selling behaviors. With 3+ years retail leadership, you will coach staff, manage day-to-day operations, coordinate events and programs, and protect assets while delivering exceptional service.

Qualifications

• 3+ years of retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Ability to stay standing for long periods and move throughout the store.

Responsibilities

• Lead store team to meet and exceed sales KPIs.
• Uphold brand standards and customer experience.
• Coach team members and provide MOD coverage.
• Oversee POS and Self-Checkout operations.
• Drive omni-channel service and in-store events.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

SOP compliance

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Calgary is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, uphold brand standards, and ensure consistent selling behaviors. With 3+ years retail leadership, you will coach staff, manage day-to-day operations, coordinate events and programs, and protect assets while delivering exceptional service.