GTA Sales Associate (FT/PT)

Growers Retail Inc.; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Growers Retail Inc. in Toronto is seeking a Sales Associate to support the store team, uphold policies, and drive a welcoming shopping experience.

You will assist customers, handle transactions, educate buyers on cannabis products, verify IDs, and stay informed about industry trends. This on-site role requires evening/weekend availability.

Qualifications

• High school diploma or equivalent.
• Knowledge of basic computer skills, point of sale software and cash management.
• Knowledge of retail cannabis is considered an asset.
• Work well with others and as a team player.
• Fun attitude and strong work ethic.
• Understand laws and regulations as they pertain to the industry, safety and SOP.

Responsibilities

• Assist management with store activities and operations while following policies and procedures.
• Help customers, process transactions, cash handling and customer service.
• Communicate effectively with diverse audiences.
• Greet customers warmly as they enter the store.
• Provide guidance and education about cannabis products for a safe customer experience.
• Stay current on cannabis industry trends and products.
• Verify proper documentation and ID for customers.
• Other duties as assigned.

Skills

Customer service

Cash handling

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

POS software

Job description

The Sales Associate will assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. The Sales Associate is responsible for helping customers, checking them out, cash handling and customer service. They will listen well and communicate effectively with various audiences. The Sales Associate role is customer-facing and is an integral part of helping the company achieve its sales goal.

DUTIES AND RESPONSIBILITIES

Under the supervision of the Retail Cannabis Store Manager, the duties and responsibilities of the Sales Associate include, but are not limited to, the following:

• Responsible for sales and customer experience by maintaining a tidy, safe and inviting
  store environment;
• Manage customer satisfaction by guiding customers through the selection process;
• Promote a work environment that is positive, customer-service oriented and compliant
  with established policies and procedures;
• Greet customers warmly as they enter the store;
• Provide guidance and education about cannabis products for customers to have a safe
  and enjoyable cannabis experience;
• Stay current on the cannabis industry with trends/products;
• Verify proper documentation and ID for customers; and
• Other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or equivalent;
• Knowledge of basic computer skills, point of sale software and cash management;
• Knowledge of retail cannabis is considered an asset;
• Work well with others and as a team player;
• Fun attitude and strong work ethic; and
• Understand federal, provincial and municipal laws and regulations as they pertain to the industry, safety regulations and standard operational procedure.

KEY RELATIONSHIPS

This position interfaces with internal and external contacts:

• External: Customers, Suppliers, Vendors, Ontario Cannabis Store (OCS) Staff, Alcohol and Gaming Commission of Ontario (AGCO) Staff, City and Municipal Staff, Local Businesses, Community Event Planners

WORKING CONDITIONS

• Work normal business hours including evenings, weekends and holidays;
• Must be able to lift up to twenty-five (25) lbs.;
• Required to work in a busy, open area which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
• Required to meet a number of deadlines which may cause stress.

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