Retail SaaS Implementation Specialist

Upshop; Canada; On-site; CAD 85,000 - 120,000; Full time

Job summary

Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.

The Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle, translating business requirements into solution configurations, data requirements, and deployment activities. This role blends consultative engagement with hands-on technical problem-solving to deliver measurable outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of experience in software implementation, consulting, professional services, retail technology, or a comparable customer-facing solution delivery role.
• Strong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills.
• Ability to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to learn new technologies, business processes, and software platforms quickly.
• Willingness to travel up to 25%.

Responsibilities

• Serve as a primary customer-facing resource throughout implementation projects.
• Build trusted relationships with customer business leaders, operational stakeholders, and technical teams.
• Conduct discovery sessions to understand customer processes, operational workflows, business objectives, and success criteria.
• Provide consultative guidance on industry best practices and solution adoption.
• Facilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings.
• Help customers align business processes and operational workflows with Upshop solutions.
• Support change management and user adoption initiatives to drive long-term customer success.
• Configure Upshop applications according to customer requirements and implementation plans.
• Execute implementation activities across discovery, configuration, testing, deployment, launch, and hypercare phases.
• Document customer requirements, configurations, business processes, and implementation decisions.
• Validate solution configurations and ensure alignment with customer objectives.
• Manage implementation deliverables and ensure assigned activities remain on schedule.
• Identify project risks, dependencies, and issues and elevate appropriately.
• Support customer readiness activities leading up to launch and go-live events.
• Partner with customer business and technical teams to collect, validate, transform, and onboard customer data into the Upshop platform.
• Guide customers through data onboarding strategies utilizing APIs, flat file integrations, middleware solutions, and other approved integration methods.
• Work with customers to map source system data to Upshop requirements and validate successful data ingestion.
• Assist with data cleansing, validation, troubleshooting, and ongoing data readiness activities.
• Support integrations involving ERP, POS, inventory management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems.
• Collaborate with customer IT teams, third-party vendors, and Upshop Engineering resources to ensure successful system connectivity and data flow.
• Troubleshoot configuration, integration, workflow, and data-related issues throughout the implementation lifecycle.
• Validate customer data feeds and integration workflows to ensure accurate business outcomes following implementation.
• Interpret customer requirements and translate them into software configurations, integration requirements, and implementation recommendations.

Skills

Customer engagement

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Zendesk

Jira

Confluence

Wrike

Salesforce

Job description

Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.

The Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle, translating business requirements into solution configurations, data requirements, and deployment activities. This role blends consultative engagement with hands-on technical problem-solving to deliver measurable outcomes.