Implementation Engineer

SwiftConnect; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS integration solutions provider is seeking an Implementation Engineer to guide customers in deploying their solutions. You will manage technical aspects of implementations, collaborate with teams, and ensure successful customer experiences. Ideal candidates have over 5 years of experience in software implementation and strong technical skills. This is a full-time role based in Ontario, Canada.

Qualifications

• 5+ years of experience in software implementation or technical project management.
• Experience working with Access Control Systems.
• Strong technical knowledge of APIs and SDKs (iOS, Android, and React Native).

Responsibilities

• Execute the technical aspects of implementing software solutions.
• Provide technical guidance during the planning and deployment phases.
• Investigate and troubleshoot technical issues to ensure customer satisfaction.

Skills

Software implementation

Technical project management

Access Control Systems

Databases (PostgreSQL, SQL)

Programming languages (GOlang preferred)

APIs and SDKs

SaaS and Cloud-based solutions

Problem-solving

Communication skills

Organization and time management skills

Job description

What We’re Looking For

SwiftConnect is seeking an Implementation Engineer to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. The Implementation Engineer will be responsible for executing all technical components involved in our implementations. This position will work closely with the Implementation Project Manager to ensure a smooth customer onboarding experience. The ideal candidate will have a strong technical background in software implementation and the ability to manage multiple implementation projects simultaneously.

• Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration
• Take ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solution
• Provide technical guidance during the planning, onboarding, and deployment phases
• Build and maintain customer/partner environments for API/SDK development
• Work with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progress
• Investigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfaction
• Provide technical support to customers during implementation and post-implementation
• Develop and maintain product knowledge, act as a subject matter expert to provide superior technical support to our customers
• Continuously evaluate and improve the implementation process to increase efficiency and customer satisfaction
• Contribute to various department continuous improvement initiatives
• Develop and maintain technical documentation for the implementation process
• Advocate for customers internally and provide feedback to our product and engineering teams to improve our products and services
• Collaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the application

What You’ll Need

• 5+ years of experience in software implementation or technical project management
• Results-oriented with a passion for delivering exceptional customer experiences and technical solutions
• Experience working with Access Control Systems
• Practical experience working with databases (PostgreSQL, SQL)
• Practical experience working with various programming languages (GOlang is preferred)
• Strong technical knowledge of APIs and SDKs (iOS, Android, and React Native)
• Experience with SaaS and Cloud-based solutions
• Ability to manage multiple implementation projects simultaneously while maintaining attention to detail
• Ability to work collaboratively with customers and internal teams to achieve successful outcomes
• Experience working with cross-functional teams in a fast-paced, high-growth environment
• Ability to work independently and as part of a team in a dynamic environment
• Excellent organization and time management skills
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage

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