Retail Operations Supervisor - Customer Experience Leader

Leon's Furniture Limited; Prince George; Presencial; CAD 42.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Paramedical

Competitive remuneration

Career progression

Leadership development

Descripción de la vacante

The Brick is seeking an Operations Supervisor to join our management team in Canada. Reporting to the Store Manager, you will oversee merchandising, customer service and staff development in a dynamic retail environment.

Responsibilities include coaching and evaluating team members, resolving escalated issues, ensuring inventory accuracy, and maintaining strict adherence to company policies and procedures. Flexibility for varied shifts, including evenings and weekends, is required.

Formación

• 2+ years of customer service or sales experience
• Retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• Ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Responsabilidades

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Conocimientos

Customer service

Staff supervision

Communication

Problem solving

Time management

Flexibility

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

The Brick is seeking an Operations Supervisor to join our management team in Canada. Reporting to the Store Manager, you will oversee merchandising, customer service and staff development in a dynamic retail environment.

Responsibilities include coaching and evaluating team members, resolving escalated issues, ensuring inventory accuracy, and maintaining strict adherence to company policies and procedures. Flexibility for varied shifts, including evenings and weekends, is required.