Operations Supervisor- The Brick

The Brick; Fredericton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and paramedical

Career progression

Competitive pay

Job summary

The Brick in Fredericton, NB is seeking a Store Operations Supervisor to lead merchandising, staff development, and customer service in a fast-paced retail environment.

Reporting to the Store Manager, you will manage inventory, data accuracy, and financial reporting while upholding Brick Group policies. A strong emphasis on teamwork and leadership will help drive performance and guest satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Post secondary education is an asset for the role.
• 2+ years of customer service or sales experience is expected.
• Retail supervisory or senior associate experience is an asset.
• Proven track record in customer service, operations and merchandising.
• Excellent verbal and written communication skills.
• Strong problem solving and time management abilities.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Maintain store merchandising, detail, and customer service quality.
• Recruit, hire and develop staff through coaching and performance appraisals.
• Resolve escalated customer service issues and provide solutions.
• Lead by example and promote teamwork across departments.
• Ensure high data entry accuracy with minimal errors.
• Maintain store inventory levels and accuracy.
• Oversee Accounts Receivable and Accounts Payable reporting.
• Follow Brick Group policies and procedures.

Skills

Customer service

Sales experience

Leadership

Communication

Problem solving

Time management

Flexibility

Education

High school diploma or equivalent

Post secondary education (asset)

Job description

Store Management FT Salary Temporary Full-time B0341-Fredericton, Fredericton, NB, CA

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail].