Superviseur.e de Brick, Opérations

The Brick; Montreal; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Paramedical for you

Job summary

The Brick is seeking a Store Manager in Montreal to lead a customer-focused team and drive outstanding store performance. You will oversee merchandising, staff development, and daily operations to ensure top-tier service and accuracy in inventory and financial controls.

Ideal candidates bring 2+ years in customer service or sales with retail supervisory experience, strong communication, and a proven track record in merchandising and operations. Flexibility for evenings and weekends is required.

Qualifications

• High school diploma or equivalent; post secondary education an asset.
• 2+ years of customer service or sales experience.
• Previous retail supervisory or senior associate experience an asset.
• Proven track record in customer service, operations and merchandising.
• Excellent verbal and written communication skills.
• Highly developed problem solving skills.
• Good time management skills and work ethic.
• Ability to promote an extreme level of excellence and pride in customer service and store detail.
• Flexibility to work any shift, including evenings and weekends, as required.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Lead by example, promoting teamwork within all departments.
• Ensure a high-level of data entry accuracy with minimal errors.
• Maintain store inventory levels and inventory accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Understand, implement and ensure compliance with all Brick Group policies & procedures.

Skills

Customer service

Sales experience

Retail supervision

Communication skills

Problem solving

Time management

Leadership

Detail orientation

Education

High school diploma

Post-secondary education asset

Job description

900FS B5012-Marche Central, Montreal, QC, CA

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]