Retail Operations Lead: Drive Sales & Service Excellence

Staples Canada; Beloeil; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to lead customer service, drive sales, and uphold brand standards across the store. You will guide teams, ensure a seamless customer experience, and maintain high merchandising guidelines.

You will oversee inventory, promotions, front-office tasks, and weekly cash reporting, acting as a keyholder and training facilitator to sustain a high-performing sales culture.

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service target.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Skills

Customer service

Supervisory experience

Multitasking & prioritization

Visual merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to lead customer service, drive sales, and uphold brand standards across the store. You will guide teams, ensure a seamless customer experience, and maintain high merchandising guidelines.

You will oversee inventory, promotions, front-office tasks, and weekly cash reporting, acting as a keyholder and training facilitator to sustain a high-performing sales culture.