Retail Operations Coordinator

Sundays; Vancouver; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

An innovative online-first furniture company is seeking a Retail Operations Coordinator to enhance efficiency and organization across showrooms in Canada and the USA. This role is pivotal in ensuring smooth operations by facilitating collaboration among Retail, Logistics, and Customer Care. If you thrive in a dynamic environment and possess strong organizational skills, this position offers a unique opportunity to contribute to a growing company with exciting plans. Enjoy a competitive salary, comprehensive benefits, and a hybrid work environment that promotes work-life balance while being part of a friendly, dog-friendly office atmosphere.

Benefits

Comprehensive benefits plan (health, dental, vision)

Work-life balance in a hybrid environment

Modern, casual, dog-friendly office

Stocked kitchen with snacks and beverages

Ergonomic workstations with sit-stand desks

Free electric vehicle charging

Generous product discounts

In-office gym and free spin classes

Qualifications

• 2+ years of experience in retail operations or logistics.
• Strong organizational and communication skills are essential.

Responsibilities

• Coordinate between Retail, Logistics, and Customer Care teams.
• Maintain accurate showroom inventory and assist with operational reports.

Skills

Organizational Skills

Communication Skills

Multitasking

Problem-Solving

Tools

Excel

SAP

Shopify

Notion

Miro

Job description

Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!

Are you passionate about retail and love keeping things running smoothly? We’re on the lookout for a Retail Operations Coordinator to bring organization and efficiency to our showrooms across the USA and Canada. This role focuses on supporting the Retail team behind the scenes by facilitating collaboration across Retail, Logistics, and Customer Care. It's all about ensuring smooth coordination, resolving issues efficiently, and helping deliver an exceptional customer experience. If you're detail-oriented, thrive in a dynamic environment, and enjoy problem-solving, this could be a great fit for you!

DUTIES & RESPONSIBILITIES:

• Act as the point person for Retail team liaising with Logistics, and Customer Care team.
• Take ownership of showroom inventory, maintaining accurate and timely updates in collaboration with the logistics team.
• Assist with all communications, follow-up and orders for showroom seasonal flips.
• Assist Retail team in resolving tickets in collaboration with Customer Care team.
• Prepare and update operational reports, SOPs and analytics.
• Maintain website hours and Google My Business updates for all locations
• Ensure all showroom teams receive necessary operational support and updates.
• Oversee inventory and swatch management, coordinating stock levels and transfers.
• Update and maintain showroom hours and Google My Business listings to keep information accurate and engaging.
• Assist with weekly headcount reports and monitor showroom compliance with policies.
• Assist with expense reports and administrative tasks.
  
  

QUALIFICATIONS & REQUIREMENTS:

• 2+ years of experience in retail operations, logistics, or administrative support.
• Strong organizational and communication skills.
• Ability to multitask and prioritize in a dynamic setting.
• Proficiency in Excel is required; experience with SAP, Shopify, Notion and Miro is an asset.
• Must be available to work flexibly on weekends and statutory holidays.
  
  

WHAT WE OFFER:

• A competitive salary plus bonus
• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
• Work-life balance in a hybrid environment with the opportunity to work from anywhere for up to two weeks per year.
• Modern, casual, dog-friendly, open office with views of downtown Vancouver and the North Shore mountains
• Stocked kitchen with snacks, fresh fruit, coffee and tea
• Ergonomic workstations with sit-stand desks
• Free electric vehicle charging at our head office
• Generous product discounts for yourself, friends and family
• In-office employee only gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto)

Salary range for this role is $50,000 - $55,000

We appreciate hearing from all candidates, however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer who is committed to inclusive hiring practices.