Retail Leadership Coach — Brand & Customer Experience

Kibbi; Burlington; On-site; CAD 27,000 - 33,000; Full time

Job summary

Victoria’s Secret & Co in Canada is seeking a Supervisor who leads with a values-based approach to deliver exceptional customer and associate experiences to grow store top-line sales. This role strengthens brand execution and customer care across the sales floor, fitting room, and product presentation.

You will report to the Store Manager, coach associates, manage daily tasks, and partner with operations to maintain inventory readiness while upholding visual standards and brand standards

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Excellent merchandising skills.
• Experience with influencing cross-functional partners in informal and formal settings.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending and standing.
• Experience directing others in job duties is preferred.
• 1+ years of retail leadership experience preferred.

Responsibilities

• Visual execution within the Victoria’s Secret brand business.
• Product storytelling and selling behaviors that bring the brand to life.
• Sales floor and fitting room standards (if applicable).
• Category-level execution aligned to brand priorities and direction.
• Partners with Operations Leaders to ensure product availability and readiness.
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience.

Skills

Merchandising

Customer service

Cross-functional collaboration

Flexible schedule

Lifting ability

Tech savvy

Retail leadership

Brand passion

Job description

Victoria’s Secret & Co in Canada is seeking a Supervisor who leads with a values-based approach to deliver exceptional customer and associate experiences to grow store top-line sales. This role strengthens brand execution and customer care across the sales floor, fitting room, and product presentation.

You will report to the Store Manager, coach associates, manage daily tasks, and partner with operations to maintain inventory readiness while upholding visual standards and brand standards