VS Supervisor-Toronto Eaton Centre

Victoria's Secret; Toronto; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Victoria’s Secret in Canada is seeking a Supervisor who leads by example to deliver exceptional customer and associate experiences that drive brand sales. You will ensure visual execution, storytelling, and selling behaviors align with brand standards while working with leadership to guide store performance.

The role emphasizes coaching, daily work force management, and maintaining visual merchandising standards to create a compelling Victoria’s Secret environment for customers and team members

Qualifications

• Leadership and customer service skills required.
• Ability to coach and develop associates.
• Strong visual merchandising understanding.

Responsibilities

• Drive brand and customer experience to support top-line sales.
• Maintain product presentation and selling behaviors per brand guidance.
• Lead by coaching on the sales floor, zones, and team selling.
• Collaborate with operations to ensure product availability and readiness.
• Identify risks and opportunities in customer and brand experience.

Skills

Leadership

Customer service

Visual merchandising

Coaching

Job description

Description

A Victoria’s Secret & Co Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Victoria’s Secret Manager. This role reports to the Store Manager or Victoria’s Secret Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Victoria’s Secret brand experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Supervisor is responsible for executing and maintaining:

• Visual execution within the Victoria’s Secret brand business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing