Retail Experience Storyteller

Indigo; Dartmouth; On-site; CAD 29,000 - 36,000; Full time

Job summary

Indigo in Dartmouth is seeking a friendly, customer-focused team member to support daily store operations and create joyful customer experiences.

You will handle stock, merchandising, and respond to customer needs on the floor, while promoting Indigo’s culture and safety standards. A flexible schedule and 5am start are required. Bilingual French/English is a plus; other languages an asset.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods.
• Ability to lift medium to large items, up to 40 pounds, using safe techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings.
• Available to support daily operations before or after store hours (5am or 10pm start).
• Bilingual French/English is required for Québec; other languages are an asset.

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Align with Store leadership on goals and objectives for fiscal year.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Role model Indigo’s High-Performance Characteristics.
• Seek information regarding new products, promotions, and programs.
• Contribute to an environment where health and safety is a top priority and where everyone participates in safety.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self-development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Skills

Retail experience

Adaptability

Customer experience

Mobility on sales floor

Lifting 40 lbs

Flexible schedule

Bilingual French/English

Job description

Indigo in Dartmouth is seeking a friendly, customer-focused team member to support daily store operations and create joyful customer experiences.

You will handle stock, merchandising, and respond to customer needs on the floor, while promoting Indigo’s culture and safety standards. A flexible schedule and 5am start are required. Bilingual French/English is a plus; other languages an asset.