Retail Assistant Store Manager

The Joint; Winnipeg; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Wellness program

Learning & development

Team member discounts

Perkopolis access

Goodlife fitness

Job summary

The Joint Cannabis in Winnipeg, MB is seeking a Retail Assistant Store Manager to lead daily store operations under the Retail Store Manager. You will train and supervise staff, greet customers, manage inventory, and help drive sales while ensuring compliance.

This role requires at least 2 years in retail and 1 year in supervision, a Provincial Cannabis Certification, and strong communication, leadership, and organization skills.

Qualifications

• Minimum of 2 years of work experience in retail.
• Minimum of 1 year of supervisory experience in retail.
• Clear criminal record.
• Provincial Cannabis Certification.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure experience models and customer retention programs are executed to inspire teams.
• Provide outstanding customer service by greeting customers and addressing inquiries.
• Direct and supervise staff engaged in sales, inventory, and cash reconciliation.
• Build team commitment to high standards of service and exceed customer expectations.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Adhere to regulatory requirements and company policies.

Skills

Leadership

Communication

Organization

Time management

Customer service

Sales analytics

Education

Provincial Cannabis Certification

Job description

3223 Portage Ave, Winnipeg, MB R3K 0W5, Canada

Job Description

Posted Friday, July 31, 2026 at 6:00 AM

About Us

The Joint Cannabis has been proudly serving customers across the Prairies and Canada since 2007. Starting as a tobacconist and glass galley before legalization, we’ve grown into one of the region’s leading cannabis retailers. Today, we operate multiple locations in Manitoba and Saskatchewan, offering an unmatched selection of cannabis and accessories at competitive prices.

Our mission is simple: to provide exceptional service, quality products, and a retail environment that feels approachable and inviting. We’re passionate about staying ahead of trends and offering one of the most extensive selections of cannabis and accessories across the Prairies, at prices that make sense. When you join The Joint, you’re joining a team that values curiosity, collaboration, and growth. We believe in creating an environment where employees feel supported, empowered, and proud to deliver exceptional experiences every day.

Job Overview

The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams, managing inventory levels, and handling any other task assigned by the Retail Store Manager.

The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting the retail store.

All Retail Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Competencies and Requirements

• Written and verbal communication.
• Leadership and management.
• Organization, time management, and attention to detail.
• An understanding of the services or products that the business sells and the industry that it works in.
• Ability to explain complex concepts to customers and trainees.
• Ability to interpret and analyze sales statistics.
• Ability to use basic accounting and budgeting skills.

Essential Duties and Responsibilities

• Ensure that the experience models and customer retention programs are executed consistently to inspire teams to deliver industry leading guest experience.
• Provide outstanding customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, and cash reconciliations.
• Build team commitment to high standards of service, exceeding customer expectations and leading by example.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Adhere to all regulatory requirements by following processes and structure to ensure compliance.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Assist Retail Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
• Manage all employees in execution of daily tasks and to maximize sales.
• Support proper channels of communication that exist between the store, supervisors, and corporate partners.
• Exercise judgment and discretion independently and in conjunction with the Store Manager in the day-to-day operations of the store.
• Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
• Assist the store team in maintaining the store’s visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
• Assist with Retail Sales Associate and Retail Experience Lead responsibilities as the workday may require.
• Is available to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Minimum of 2 years of work experience in the retail industry.
• Minimum of 1 year work experience in a supervisory role in a retail environment.
• Clear criminal record.
• Provincial Cannabis Certification.
• Excellent verbal and written communication skills.

The Joint Cannabis respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

3223 Portage Ave, Winnipeg, MB R3K 0W5, Canada