Key Holder

Thejointcannabis; Winnipeg; On-site; CAD 20,664 - 26,174; Part time

Job summary

The Joint Cannabis in Winnipeg is seeking a Part-time Key Holder to help create an exceptional guest experience and keep store operations running smoothly. You’ll handle opening/closing, assist customers with product knowledge, and contribute to a welcoming retail environment.

Key qualifications include 19+ age, provincial cannabis certification, strong customer service and time-management skills, and the ability to work across multiple locations, including weekends and closing shifts.

Qualifications

• Industry experience is an asset.
• Supervisory experience in retail preferred.
• Ability to delegate and take ownership.
• Excellent interpersonal and customer service abilities.
• Great time management and prioritization skills.
• Must be 19+.
• Current & valid Provincial Cannabis Certification.
• Ability to provide a current Criminal Background Check.
• Availability to work at two or more locations.
• Flexible availability, including closing shifts and weekends.

Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Skills

Interpersonal skills

Customer service

Time management

Prioritization

Delegation

Ownership

19+ age

Job description

Job Description

Posted Wednesday, July 22, 2026 at 6:00 AM

About Us

The Joint Cannabis has been proudly serving customers across the Prairies and Canada since 2007. Starting as a tobacconist and glass galley before legalization, we’ve grown into one of the region’s leading cannabis retailers. Today, we operate multiple locations in Manitoba and Saskatchewan, offering an unmatched selection of cannabis and accessories at competitive prices.

Our mission is simple: to provide exceptional service, quality products, and a retail environment that feels approachable and inviting. We’re passionate about staying ahead of trends and offering one of the most extensive selections of cannabis and accessories across the Prairies, at prices that make sense. When you join The Joint, you’re joining a team that values curiosity, collaboration, and growth. We believe in creating an environment where employees feel supported, empowered, and proud to deliver exceptional experiences every day.

Job Overview

As a Key Holder, you’ll be the key player in creating an exceptional guest experience while keeping store operations running smoothly. From opening and closing procedures to maintaining accurate inventory and ensuring compliance with company standards, you’ll make sure every detail is handled with care. This role is perfect for someone who loves retail, thrives in a fast-paced setting, and takes pride in operational excellence.

Core Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Qualifications

• Industry experience is an asset
• Supervisory experience in a retail environment preferred
• Ability to delegate and take ownership
• Excellent interpersonal and customer service abilities
• Great time management and prioritization skills
• Must be 19+
• Current & valid Provincial Cannabis Certification
• Ability to provide a current Criminal Background Check
• Availability to work at two or more locations
• Flexible availability, including closing shifts and weekends

Working Conditions

• Ability to remain on your feet for extended periods during shifts
• Comfortable lifting and moving items up to 25 pounds as needed
• Flexibility to work additional hours or overtime when required

Hours:

Must be available between 6:15 AM 12:30 AM, Monday to Sunday

Job Type:

Part-time

The Joint Cannabis respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.