Restaurant Shift Leader: Guest-Centric Ops & Team Coach

EXP; Markham; On-site; CAD 42,000 - 64,000; Full time

Job summary

Tim Hortons restaurants in Ontario are seeking a capable supervisor to lead restaurant teams, ensure consistent guest experiences, uphold brand standards, and cultivate a positive, efficient shift environment that supports strong results.

You will schedule staff, onboard and train new hires, monitor food safety and sanitation, manage inventory and cash procedures, and assist the Restaurant Manager in driving sales, coaching teammates, and resolving issues to keep service levels top-notch.

Qualifications

• Minimum 1 year of supervisory experience in fast food services
• Ability to schedule staff and manage shift coverage
• Commitment to guest satisfaction and teamwork
• Knowledge of food safety and sanitation practices

Responsibilities

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides on-going and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
• Ensures that work schedules are met and establish methods to meet work schedules
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels
• Encourages an exciting and fun work environment while motivating team members to meet goals

Skills

People management

Staff leadership

Guest service

Communication

Education

High school diploma

Job description

Tim Hortons restaurants in Ontario are seeking a capable supervisor to lead restaurant teams, ensure consistent guest experiences, uphold brand standards, and cultivate a positive, efficient shift environment that supports strong results.

You will schedule staff, onboard and train new hires, monitor food safety and sanitation, manage inventory and cash procedures, and assist the Restaurant Manager in driving sales, coaching teammates, and resolving issues to keep service levels top-notch.