Shift Supervisor: Guest Experience & Team Leadership

Ontario Trillium Foundation; Upper Letang; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Gym membership

Tuition assistance

Paid training

Uniforms

Flexible hours

Food & beverages on shift

Referral bonus

Staff events

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring excellent guest experience, quality service, and adherence to standards. The role involves supervising staff, coordinating coverage, and maintaining a positive, efficient work environment.

The position emphasizes leadership, responsiveness to issues, and commitment to hospitality. Full-time permanent role with flexible scheduling options to meet business needs.

Qualifications

• Experience in hospitality or fast-food environment preferred.

Responsibilities

• People management: leads by example and demonstrates the importance of treating every team member and Guest with respect
• Reacts immediately to issues requiring attention during the shift
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
• Complies with and enforces all Tim Hortons operating standards

Job description

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness and exceptional Guest experience are fulfilled.

Duties Include:

- People management: leads by example and demonstrates the importance of treating every team member and Guest with respect

- Reacts immediately to issues requiring attention during the shift

- Encourages an exciting and fun work environment while motivating team members to meet goals

- Trains, orientates and monitors new team members, using PTS and feedback binder

- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

-Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members

- Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency

-Complies with and enforces all Tim Hortons operating standards

Our Team Members Enjoy the Following Benefits:

- Excellent health benefits (medical, dental and vision)

- Free gym membership

- Tuition assistance program

- Paid training and a supportive work environment

- Free Uniforms

- Flexible hours

- Free or discounted food and beverages during shift

- Employee Referral Bonus

- Staff Events

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.