Shift Supervisor: Guest Experience & Team Leadership

Ontario Trillium Foundation; Upper Letang; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Gym membership

Tuition assistance

Paid training

Uniforms

Flexible hours

Food & beverages on shift

Referral bonus

Staff events

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring excellent guest experience, quality service, and adherence to standards. The role involves supervising staff, coordinating coverage, and maintaining a positive, efficient work environment.

The position emphasizes leadership, responsiveness to issues, and commitment to hospitality. Full-time permanent role with flexible scheduling options to meet business needs.

Qualifications

• Experience in hospitality or fast-food environment preferred.

Responsibilities

• People management: leads by example and demonstrates the importance of treating every team member and Guest with respect
• Reacts immediately to issues requiring attention during the shift
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
• Complies with and enforces all Tim Hortons operating standards

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring excellent guest experience, quality service, and adherence to standards. The role involves supervising staff, coordinating coverage, and maintaining a positive, efficient work environment.

The position emphasizes leadership, responsiveness to issues, and commitment to hospitality. Full-time permanent role with flexible scheduling options to meet business needs.