Restaurant Shift Lead - Operations & Team Growth

Jollibee West Edmonton (AB); Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

Harri in Edmonton, Canada seeks a Restaurant Supervisor to support the Restaurant Manager and team in achieving business goals through hands-on operations, quality, and service excellence.

You will lead shift execution, monitor FSC, drive sales initiatives, manage inventory, and ensure high customer satisfaction while maintaining safety and compliance. This role requires strong communication, teamwork, and a proactive approach to problem solving.

Qualifications

• High school diploma or equivalent.
• At least 6 months experience as a Team/Crew Leader/Trainer in a quick-service restaurant or similar.
• Food Safety Certification (ServSafe) or equivalent.

Responsibilities

• Achieve shift sales targets through implemented programs.
• Lead and supervise service crew to ensure highest product quality and customer service.
• Implement speed of service programs and monitor turnover during peak periods.
• Manage floor control standards, opening/closing procedures, and manpower scheduling.
• Oversee cost control activities, inventory, and adherence to FC/PC/Labor targets.
• Address customer feedback and maintain high service levels during shifts.

Skills

Shift management

FSC management

Customer feedback management

Profitability management

Sales information management

Local store marketing

Education

High School graduate

Tools

MS Word

MS Excel

MS PowerPoint

Oracle

PosNet

Job description

Harri in Edmonton, Canada seeks a Restaurant Supervisor to support the Restaurant Manager and team in achieving business goals through hands-on operations, quality, and service excellence.

You will lead shift execution, monitor FSC, drive sales initiatives, manage inventory, and ensure high customer satisfaction while maintaining safety and compliance. This role requires strong communication, teamwork, and a proactive approach to problem solving.