Restaurant Leader: Service Excellence & Team Growth

El Gaucho Hospitality; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

CAJUN Hospitality in Canada seeks a Restaurant Leader to drive daily operations, develop team members, and ensure guest satisfaction while upholding food safety and brand standards.

You will lead onboarding, manage shift operations as MOD, monitor labor and service quality, and coach staff to achieve high performance across all KPIs. Successful candidate balances priorities with strong communication and safety compliance.

Qualifications

• 1 year minimum experience in a restaurant leadership role.
• Valid driver’s license and reliable transportation within 50 KM.
• Ability to lift over 50 pounds.
• Solid knowledge of foodservice and restaurant operations.
• Proven ability to lead, coach, and develop team members.
• Experience using business reports to drive improvements in sales and performance.

Responsibilities

• Lead daily restaurant operations and develop team members.
• Foster a positive, high-performance culture by leading by example and setting clear expectations.
• Oversee staffing, training, food safety, guest service, cleanliness, and sales.
• Lead onboarding and development using the Popeyes Academy platform; ensure 90% completion of modules across team.
• Monitor and drive labor, food cost, Guest Experience Metrics targets, and guest satisfaction.
• Ensure team compliance with hygiene, health, safety, and sanitation standards.
• Coach, mentor, and provide feedback to team members to drive growth.
• Stay updated on RBI Canada standards, brand initiatives, and Steritech requirements.
• Act as Manager on Duty (MOD) with full responsibility for shift operations.
• Ensure execution of CAJUN Hospitality and Lagniappe service excellence.
• Prepare team member positioning and fair delegation of tasks at shift start.
• Conduct travel path inspections to ensure cleanliness inside and outside the store.
• Maintain time-of-ticket target under 3 minutes while ensuring product quality.
• Complete HACCP logs, ensure food safety standards are followed, check product quality, and enforce FIFO storage.
• Monitor and coach based on Steritech audit criteria and guest feedback.
• Use and enforce Daily Routine Checklist and ensure checklist compliance by team.
• Handle HR procedures including breaks, recognition, and open communication.
• Secure the store by ensuring execution of all safety and security protocols.

Skills

Restaurant leadership

Problem-solving

Communication

Foodservice knowledge

Team development

Operations leadership

Data-driven decisions

Job description

CAJUN Hospitality in Canada seeks a Restaurant Leader to drive daily operations, develop team members, and ensure guest satisfaction while upholding food safety and brand standards.

You will lead onboarding, manage shift operations as MOD, monitor labor and service quality, and coach staff to achieve high performance across all KPIs. Successful candidate balances priorities with strong communication and safety compliance.