Restaurant manager

Dairy Queen; Northeastern Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

Dairy Queen in Canada is seeking a permanent restaurant manager to oversee daily operations, staffing, budgeting, and customer service. You will supervise staff, balance cash, and ensure compliance with health and liquor regulations.

The role requires a college-level education, 5+ years of experience, and proficiency with MS Office, Excel, and POS systems. Strong communication and multitasking are essential for success.

Qualifications

• Education requirement is College/CEGEP as listed.
• Strong computer and POS systems experience required.
• Excellent communication and multitasking abilities expected.

Responsibilities

• Evaluate daily operations and plan activities to meet targets.
• Monitor revenues to determine labour costs and staffing.
• Supervise and train staff; recruit and set schedules.
• Ensure compliance with health, safety, and liquor regulations.
• Balance cash, complete reports, and prepare financial statements.
• Organize inventory and coordinate with suppliers.
• Manage events and respond to customer concerns.
• Participate in marketing plans and staff leadership.

Skills

MS Excel

MS Office

MS Outlook

MS Windows

POS system

Accounting software

Spreadsheet

Attention to detail

Excellent oral communication

Excellent written communication

Organized

Reliability

Multitask

Education

College/CEGEP

Tools

Accounting software

Electronic cash register

MS Excel

MS Office

MS Outlook

MS Windows

MS Word

Point of sale system

Spreadsheet

Job description

• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week
• Education: College/CEGEP
• Experience: 5 years or more

Budgetary responsibility

• $500,001 - $1,500,000
• $1,500,001 - $4,000,000

Tasks

• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Certificates, licences, memberships, and courses

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• CPR Certificate
• Safe Food Handling certificate
• Food Safety Certificate

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• MS Outlook
• MS Windows
• MS Word
• Point of sale system
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Shift
• Morning

Employment terms options

• On call
• Day
• Weekend
• Overtime required
• Overtime available

Support for youths

• Participates in a government or community program or initiative that supports youth employment