Restaurant Manager

Tim Hortons; Burlington; On-site; CAD 55,000 - 85,000; Full time

Job summary

A leading coffee and fast-food chain is seeking a Restaurant Manager in Burlington, Canada. You will lead a dedicated team to deliver exceptional guest experiences, manage operational and financial aspects of the restaurant, and ensure compliance with health and safety regulations. The ideal candidate should have strong leadership and communication skills, along with experience in financial management and team development. This role demands a proactive approach to customer service and team engagement.

Qualifications

• Proven experience in restaurant or food service management.
• Strong leadership and communication skills.
• Knowledge of occupational health and safety legislation.

Responsibilities

• Empower and lead the team to ensure guest experiences.
• Accountable for ordering supplies and building maintenance.
• Manage financial performance, including budgeting and cost control.
• Recruit and develop team members.
• Maintain high guest experience standards and handle complaints.

Skills

Leadership experience

Strong communication skills

Financial management

Knowledge of health and safety legislation

Recruitment and performance management

Job description

As a Restaurant Manager at Tim Hortons, you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills, and long-term vision to support the Senior Leadership Team and Restaurant Owner in running a successful business.

Operational Management

• Ordering supplies and overseeing building maintenance, cleanliness, and security
• Accountable for production of Always Fresh standards and waste levels

Financial Management

• Using restaurant-specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets
• Controls Food/Paper/Labour costs in the restaurant and administers payrolls

People Management

• Accountable for recruiting new team members, performance management, including training and developing new and existing team members
• Builds the restaurant's bench strength by identifying and developing high-potential employees
• Sets goals and objectives for the team and ensures an open-door policy for all team members
• Provides open communication with General Manager and Restaurant Owner

Guest Experience

• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Handles guest complaints and queries with professionalism and concern
• Implements and instills company policies, procedures, and ethics in their teams

Health & Safety

• Works in compliance with occupational health and safety legislation
• Ensures restaurant has a health and safety program in place
• Conducts regular workplace inspections and responds to unsafe acts and conditions
• Reports work-related injuries and illnesses to appropriate authorities
• Performs accident investigations for all work-related injuries and illnesses

Requirements

• Leadership experience in a restaurant or food service management role
• Strong communication skills
• Financial management ability including budgeting, cost control, and payroll administration
• Knowledge of occupational health and safety legislation
• Recruitment and performance management skills

Proven experience in restaurant or food service management, strong leadership and communication skills, knowledge of occupational health and safety legislation, financial management and budgeting experience.