Food Service Supervisor

Tim Hortons; Melfort; On-site; CAD 32,000 - 36,000; Full time

Job summary

Tim Hortons in Melfort, Canada, is seeking a Supervisor to lead by example and maintain an optimal service level in a fast-paced environment. The role involves supervising team members, handling guest complaints, and ensuring compliance with operating standards.

With a starting wage of $16/hr, this position emphasizes excellent customer service and creating a positive work environment while training and motivating team members.

Responsibilities

• Leads by example and demonstrates respect for team members and guests.
• Assists in recruitment and retention strategies.
• React immediately to issues requiring attention during the shift.
• Provides direction and training to team members.
• Encourages a fun work environment to motivate team members to meet goals.

Job description

Job Responsibilities

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assists in the running of company-wide incentive programs

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Supervises team members to ensure primary and secondary duties are completed

Supervisor wages start at $16/hr

About Tim Hortons

Tim Hortons is a quick service restaurant with a focus on excellent customer service. We are proud to serve Canada’s favorite Coffee and baked goods.