Restaurant Floor Supervisor

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 36,000 - 52,000; Full time

Job summary

Canadian Rocky Mountain Resorts in Banff is seeking a Floor Supervisor to lead the front-of-house team and ensure outstanding guest experiences in a busy restaurant. You will open and close the restaurant, assign duties, coach staff, and collaborate with management to meet daily goals.

The role emphasizes guest service, professionalism, adherence to liquor regulations, health and safety standards, and maintaining a positive, team-focused work environment within a bustling Banff venue.

Responsibilities

• Lead and support the front-of-house team to deliver outstanding guest experiences.
• Open and close the restaurant, ensuring everything is set up for success.
• Assign duties, coach team members, and keep service running smoothly.
• Handle guest questions and resolve concerns with professionalism and care.
• Work closely with management to achieve daily operational goals.
• Ensure all provincial liquor regulations and health & safety standards are followed.
• Foster a positive, team-focused environment where people enjoy coming to work.
• Jump in wherever needed to support the team and the guest experience.

Job description

Join us as a Floor Supervisor and play a key role in the day-to-day operations of one of Banff’s busiest restaurants. You’ll lead by example, support your team, and help deliver exceptional service to hundreds of guests every day.

What You’ll Do

• Lead and support the front-of-house team to deliver outstanding guest experiences.
• Open and close the restaurant, ensuring everything is set up for success.
• Assign duties, coach team members, and keep service running smoothly.
• Handle guest questions and resolve concerns with professionalism and care.
• Work closely with management to achieve daily operational goals.
• Ensure all provincial liquor regulations and health & safety standards are followed.
• Foster a positive, team-focused environment where people enjoy coming to work.
• Jump in wherever needed to support the team and the guest experience.