Restaurant Supervisor

Broadway Cafe and Grill; Orangeville; On-site; CAD 42,000 - 52,000; Full time

Job summary

Broadway Café & Grill in Ontario seeks an experienced Restaurant Supervisor to lead front-of-house operations during shifts, ensuring guest satisfaction and smooth dining room service.

The ideal candidate holds a Diploma in Hospitality Management, has Ontario Smart Serve certification, and at least two years of experience serving guests in Canada. This hands-on role requires strong guest relations and teamwork with kitchen staff.

Qualifications

• Diploma in Hospitality Management is mandatory.
• Valid Ontario Smart Serve Certification is mandatory.
• Minimum 2 years of experience serving guests in a Canadian restaurant.

Responsibilities

• Welcome guests warmly and assist with seating.
• Present menus, explain items and provide recommendations.
• Take accurate food and beverage orders.
• Serve food and alcoholic beverages professionally and responsibly.
• Check on guests and respond to requests promptly.
• Manage dine-in, takeout and reservation inquiries.
• Process guest payments using the POS system accurately.
• Handle guest concerns and resolve service issues professionally.
• Coordinate with the kitchen to ensure timely orders.
• Set up, clean and reset tables before, during and after service.
• Maintain a clean, organized dining area and complete opening/closing duties.
• Answer calls and assist with general inquiries.
• Monitor supplies and inform management when restocking is required.
• Follow Smart Serve and food-safety requirements.

Skills

Customer service

Communication

Education

Diploma in Hospitality Management

Job description

Position Summary

Broadway Café & Grill is seeking an experienced, dependable and guest-focused Restaurant Supervisor. This is a hands‑on front‑of‑house position. The successful candidate will be responsible for independently taking care of guests and managing the dining area during assigned shifts.

Key Responsibilities

• Welcome guests warmly and assist them with seating.
• Present menus, explain menu items and provide recommendations.
• Take accurate food and beverage orders.
• Serve food and alcoholic beverages professionally and responsibly.
• Check on guests throughout their meals and respond promptly to requests.
• Manage dine‑in, takeout and reservation inquiries.
• Process guest payments accurately using the restaurant’s POS system.
• Handle guest concerns and resolve service issues professionally.
• Communicate clearly with the kitchen to ensure accurate and timely orders.
• Set up, clean and reset tables before, during and after service.
• Maintain a clean, organized and welcoming dining area.
• Complete opening and closing duties.
• Answer telephone calls and assist with general customer inquiries.
• Monitor dining‑room and beverage supplies and inform management when restocking is required.
• Follow Smart Serve, food‑safety, health and workplace‑safety requirements.
• Provide guests with a consistently friendly and professional dining experience.
• Train new employees on service standards, menu knowledge, POS procedures and restaurant policies.

Qualifications

• Diploma in Hospitality Management or a related field (Mandatory).
• Valid Ontario Smart Serve Certification is mandatory.
• Minimum 2 years of experience in Canada serving guests in a restaurant.
• Strong customer‑service and communication skills.

Ideal Candidate

The ideal candidate is friendly, mature, responsible and comfortable managing the guest‑service area independently. They should genuinely enjoy interacting with guests and be able to provide attentive service while coordinating smoothly with the kitchen.