Response Supervisor

Finning; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Finning Canada is seeking a Response Supervisor to lead a high-performing team of technicians. The role emphasizes safety, speed, and quality across repairs performed on Caterpillar equipment.

The successful candidate will mentor technicians and apprentices, drive adherence to NSC standards, and liaise between shop floor and customer-facing teams while supporting warranty and repair processes. This is a permanent, on-site position in Canada.

Qualifications

• Journeyperson Heavy Equipment Technician certification is required.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

Responsibilities

• Champion a culture of safety through daily reviews and NSC standards.
• Lead and mentor technicians and apprentices, providing coaching and performance feedback.
• Oversee job planning and execution, ensuring repairs align with scope and quality standards.
• Act as a communication link between shop floor and customer-facing teams.
• Support warranty and repair processes, including documentation and claim management.
• Drive continuous improvement by identifying safety and process opportunities.
• Ensure compliance with SOPs, timecard accuracy, and contamination control protocols.
• Contribute to operational KPIs including safety, customer satisfaction, and productivity.

Skills

Leadership

Supervision

Organizational

Communication

Problem-solving

Education

Journeyperson Heavy Equipment Technician certification

Job description

Position Overview

The Response Supervisor leads a high‑performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality.

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

The Response Supervisor leads a high‑performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality.

Job Description

• Champion a culture of safety through daily reviews and compliance with NSC standards.
• Lead and mentor technicians and apprentices, providing coaching and performance feedback.
• Oversee job planning and execution, ensuring repairs align with scope and quality standards.
• Act as a communication link between shop floor and customer-facing teams.
• Support warranty and repair processes, including documentation and claim management.
• Drive continuous improvement by identifying safety and process opportunities.
• Ensure compliance with SOPs, timecard accuracy, and contamination control protocols.
• Contribute to operational KPIs including safety, customer satisfaction, and productivity.

Day-to-Day Activities

• Oversee shop floor and field operations to ensure safety and quality standards are met.
• Engage with technicians to resolve technical and tooling issues promptly.
• Monitor KPIs related to productivity, safety, and customer satisfaction.
• Conduct performance conversations and provide feedback to team members.
• Ensure accurate completion of timecards and service reports.
• Participate in safety meetings and lead toolbox talks.

Requirements

• Journeyperson Heavy Equipment Technician certification.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.