Response Supervisor: Lead Safe, High‑Impact Tech Team

Finning; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

Finning Canada is seeking a Response Supervisor to lead a high-performing team of technicians. The role emphasizes safety, speed, and quality across repairs performed on Caterpillar equipment.

The successful candidate will mentor technicians and apprentices, drive adherence to NSC standards, and liaise between shop floor and customer-facing teams while supporting warranty and repair processes. This is a permanent, on-site position in Canada.

Qualifications

• Journeyperson Heavy Equipment Technician certification is required.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

Responsibilities

• Champion a culture of safety through daily reviews and NSC standards.
• Lead and mentor technicians and apprentices, providing coaching and performance feedback.
• Oversee job planning and execution, ensuring repairs align with scope and quality standards.
• Act as a communication link between shop floor and customer-facing teams.
• Support warranty and repair processes, including documentation and claim management.
• Drive continuous improvement by identifying safety and process opportunities.
• Ensure compliance with SOPs, timecard accuracy, and contamination control protocols.
• Contribute to operational KPIs including safety, customer satisfaction, and productivity.

Skills

Leadership

Supervision

Organizational

Communication

Problem-solving

Education

Journeyperson Heavy Equipment Technician certification

Job description

Finning Canada is seeking a Response Supervisor to lead a high-performing team of technicians. The role emphasizes safety, speed, and quality across repairs performed on Caterpillar equipment.

The successful candidate will mentor technicians and apprentices, drive adherence to NSC standards, and liaise between shop floor and customer-facing teams while supporting warranty and repair processes. This is a permanent, on-site position in Canada.